Afiniti’s eXperienceAl offers an intuitive interface, seamless data integration, and no-code AI management, empowering you to choose optimal models and enhance contact center routing with industry-leading AI.
eXperienceAI impact calculator
The numbers above give an indication as to how eXperienceAI can deliver better outcomes. Afiniti does not take responsibility for your savings outlined in the eXperienceAI impact calculator. The numbers given in the eXperienceAI impact calculator are estimates only and not guaranteed.
Benefits
Unleash Al-Driven
Efficiency
Unleash Al-Driven Efficiency
Dramatically reduce costs and enhance customer experiences by leveraging Al to optimize crucial Ops metrics. Witness up to a 3% reduction in AHT or a 1% increase in first call resolution rate.
Achieve an ROI within 4 months
Achieve an ROI within 4 months
Deploy our technology and achieve an ROI within 4 months or less. Leverage 90 days of call interaction data to simulate estimated value and business – all without any commitment.
Rapid Deployment,
Easy Integrations
Rapid Deployment, Easy Integrations
Cloud-based quick setup and scalability without installation, with an option for private/on-premise instances, and partnered with major ACDs for easy adoption.
Overview
Unleash the power of AI-driven optimization with eXperienceAI, our entry-level solution that revolutionizes your contact center performance. By leveraging your existing ACD system’s interaction data, eXperienceAI’s optimizes customer-agent pairings, focusing on reducing cost-based metrics such as Average Handle Time (AHT), and First Call Resolution (FCR).
With eXperienceAI, you can access a suite of AI models tailored to your chosen measurement metrics, empowering you to take control of your contact center’s performance. Our user-friendly interface and comprehensive reporting dashboards provide full visibility into the AI’s impact, allowing you to make data-driven decisions and continuously improve your operations.