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    eXperienceAI

    Optimize contact centers with intuitive, no-code solutions.

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    Elevate customer experience with AI, data, and insights.

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    Deliver personalized experiences with AI and multi-channel tools.

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Driven by People - Powered by AI.

Driven by
People -
Powered by AI.

For the last two decades, Afiniti has transformed customer engagement in the contact center through advanced AI-driven technology.

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AI That Optimizes for Better Outcomes

AI That Optimizes for Better Outcomes

Afiniti revolutionizes contact centers by integrating outcome-driven AI throughout every stage of the customer journey. Our technology boosts revenue and enhances customer experience while reducing service costs through smart, data-driven decision making at every touchpoint.

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Trusted by Industry Leaders

We optimize interactions across the customer journey for some of the largest enterprises in the world.

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Clients Logo

Trusted by Industry Leaders

We optimize interactions across the customer journey for some of the largest enterprises in the world.

Trusted by Industry Leaders

We optimize interactions across the customer journey for some of the largest enterprises in the world.

Our Clients Say It Best

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Jenifer Robertson

[W]ith your support, we have been generating more happy customers and we have generated more revenue.”

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Lutz Schuler
Chief Executive Officer, Virgin Media O2
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Jenifer Robertson

[With] 80% of our calls with Afiniti ON, 20% OFF, we are having a big impact on the customer experience and the ability to generate revenue.”

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Jenifer Robertson
Executive Vice President & General Manager AT&T Mass Markets
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Jenifer Robertson

The opportunity for us is clear: Afiniti improves our customer service and provides therefore a key competitive advantage for TIM.”

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Pietro Labriola
CEO of TIM Spa

Proven Impact

Afiniti’s AI technology improves critical business metrics like revenue, margin, and customer lifetime value across key industries.

Insurance

$115m

in annual incremental
lifetime premiums

Financial services

$75m

in incremental balances
cleared

Healthcare

$314m

in annual incremental
lifetime value expected

Telco & media

$563m

annual incremental
revenue delivered

Responsible AI by Design

We continuously subject our AI to rigorous controls and governance. All our products are designed responsibly from the ground up in accordance with our six responsible AI principles:

ACCOUNTABILITY

EXPLAINABILITY

TRANSPARENCY

FAIRNESS

DATA PROTECTION

COMPLIANCE

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Maximize and Measure
Your CX Performance

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Maximize and Measure Your CX Performance
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