News and Insights

Afiniti

February 10, 2025

Afiniti Appoints Jerome Kapelus as Chief Executive Officer

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February 20, 2025

Company News

Afiniti Appoints Jerome Kapelus as Chief Executive Officer

February 10, 2025

Company News

Afiniti Successfully Completes Recapitalization Transaction

December 9, 2024

Company News

New Afiniti Partnership with Türk Telekom

July 3, 2024

Customer Experience, Telco

Afiniti President Tom Inskip moderates panel on AI and sustainability at COP28

December 6, 2023

Sustainability

Fireside chat: Mike Fries and Tom Inskip discuss artificial intelligence

November 17, 2023

Company News

AI can enhance human connections – and the customer experience needs this most of all

October 5, 2023

Customer Experience

Ignite Worldwide: Field Trip at Afiniti’s DC Headquarters with Johnson Middle School and Wheatley Education Campus

September 29, 2023

Culture

Afiniti Appoints Tom Inskip as its President

September 27, 2023

Company News

Data Privacy Can Be a Competitive Advantage

September 11, 2023

Security

Generative AI offers great promise – with the right guardrails

June 12, 2023

Responsible AI

CISO Andrew Smeaton shares 4 strategies for modern CISOs to demonstrate value

May 21, 2023

Security

Think first: why responsibility needs to be forefront when deploying AI

March 21, 2023

Responsible AI

Consuelo Remmert at Disrupt 23: How AI can transform your contact center

February 16, 2023

Responsible AI

Insights from Afiniti’s David Kroner: Humanizing the policyholder experience to battle inflation and drive loyalty

December 15, 2022

Insurance

How Afiniti Can Improve Customer Satisfaction in Telecommunications

December 14, 2022

Telco

How Afiniti Can Help Facilitate Growth in Insurance

December 12, 2022

Insurance

Afiniti Appoints Andrew Smeaton as Chief Information Security Officer

October 10, 2022

Company News

How Afiniti’s AI Can Improve Collections

September 19, 2022

Banking

LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

September 12, 2022

Partnerships

Responsible AI – not sentience – is crucial for today’s business transformation

June 30, 2022

Responsible AI

Afiniti Appoints Nick Honeyman-Brown as CFO

February 9, 2022

Company News

Afiniti Announces Board and Executive Leadership Changes

January 13, 2022

Company News

Afiniti Names Larry Babbio CEO

December 15, 2021

Company News

Afiniti Wins Gold for Best Use of Social Media for B2B at CMA Awards

November 24, 2021

Awards

Afiniti Announces Larry Babbio as Chair, Establishes Special Committee To Conduct Investigation

November 21, 2021

Company News

Afiniti Chairman and CEO Steps Down

November 18, 2021

Company News

Afiniti and Genesys Announce Native Integration of Afiniti Enterprise Behavioral Pairing Within Genesys Multicloud CX

November 15, 2021

Partnerships

Afiniti Appoints Dr. Caroline O’Brien as First Chief Data Officer

November 2, 2021

Company News

Afiniti is Awarded Gold Prize at MarCom Awards

October 26, 2021

Awards

Sky Extends Partnership With Afiniti to Deliver Better Customer Experiences

September 20, 2021

Partnerships

Afiniti Named Silver Company of the Year at the Stevie Awards

August 15, 2021

Awards

Afiniti Pairs with Ignite Worldwide

May 29, 2021

Culture

Afiniti’s Social Videos Win Two Silver Prizes at Telly Awards

May 25, 2021

Awards

WSJ: Your Call May Be Recorded (and Analyzed by a Bot)

May 6, 2021

Customer Experience

Afiniti Praised as Technology of the Year in Telecom at the 2021 Excellence Customer Service Awards

April 19, 2021

Awards

Sparking interest in tech careers with Ignite Worldwide

February 16, 2021

Events

Alicia Richart to lead Afiniti’s Iberia operations

January 4, 2021

Company News

Infographic: Customer Preferences for Business Communications

September 30, 2020

Customer Experience

Afiniti welcomes Consuelo Remmert as General Manager

September 24, 2020

Company News

CCO Tom Inskip shares 3 key considerations for implementing AI in Forbes

February 25, 2020

Leader Insights

Afiniti Named to Deloitte’s 2019 Technology Fast 500

November 7, 2019

Awards, Uncategorized

Afiniti wins inaugural GITEX Hero Award

October 8, 2019

Awards

WSJ on how tech companies are using AI to optimize customer service

August 3, 2019

Leader Insights

Effective AI requires diversity and teamwork, says VP Caroline O’Brien

June 16, 2019

Leader Insights

Afiniti Commended by Frost & Sullivan for its Vision of Using AI to Strategically Match Customers with Service Agents in Contact Centers

April 11, 2019

Awards

O2 Names Afiniti “Best Partner for Innovation”

April 8, 2019

Partnerships

Evening Standard Recaps the International Women’s Day Global Conversation

March 7, 2019

Culture

Les Echos: Télécoms : la difficile modernisation des centres d’appels

February 18, 2019

Telco

Avaya & Afiniti: Bringing AI to Contact Center Near You

April 24, 2018

Partnerships

La Tribune interviews Afiniti’s GM of France, Jérôme de Castries

March 1, 2018

Leader Insights

Afiniti to partner with Avaya on transformational new AI initiative

October 31, 2017

Partnerships

Robots may not take your job after all, says Forbes

August 16, 2017

Customer Experience