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Get the latest updates on Afiniti’s technology, partnerships, and how our AI is transforming customer experience across industries.

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  • Afiniti
  • Partnerships

Afiniti’s AI Pairing solution is now available on NiCE CXexchange 

  • December 3, 2025
  • Partnerships
Afiniti announces partnership with Five9 to deliver personalized, efficient, and intelligent customer interactions with Five9’s leading cloud contact center platform
  • October 22, 2025
  • Company News
Afiniti Appoints Chris Karp as Chief Growth Officer
  • October 9, 2025
  • Company News
Afiniti Appoints Dileepan Narayanan as Chief Product and Technology Officer
  • June 16, 2025
Afiniti Launches eXperienceAI in AWS Marketplace
  • Customer Experience, Partnerships
Afiniti Launches eXperienceAI in AWS Marketplace
  • March 17, 2025
Afiniti Announces Appointment of Two New Board Members
  • Company News
Afiniti Announces Appointment of Two New Board Members
  • March 7, 2025
Afiniti-Announces-General-Availability-of-eXperienceAI-Pairing-Solution-on-AWS
  • Customer Experience
Afiniti Announces General Availability of eXperienceAI Pairing Solution on AWS and Amazon Connect
  • February 19, 2025
Afiniti Appoints Jerome Kapelus as Chief Executive Officer
  • Company News
Afiniti Appoints Jerome Kapelus as Chief Executive Officer
  • February 10, 2025
Afiniti Successfully Completes Recapitalization Transaction
  • Company News
Afiniti Successfully Completes Recapitalization Transaction
  • December 9, 2024
New Afiniti Partnership with Türk Telekom
  • Customer Experience, Telco
New Afiniti Partnership with Türk Telekom
  • July 3, 2024
Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024
  • Customer Experience
Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024
  • May 14, 2024
Afiniti Celebrates Bronze Stevie
  • Awards, Partnerships
Afiniti Celebrates Bronze Stevie Win for AI Integration in Partnership with LivePerson
  • April 16, 2024
Sam Logan, Afiniti's Chief Legal Officer
  • Customer Experience, Leader Insights
Sam Logan, Afiniti’s Chief Legal Officer, Offers Insight into AI-Powered Customer Service
  • April 1, 2024
Empowering Connections
  • Customer Experience, Events
Empowering Connections: Afiniti at Enterprise Connect 2024
  • March 29, 2024
Dr. Caroline O'Brien & Professor Elazer R. Edelman
  • Leader Insights, Responsible AI
Dr. Caroline O’Brien & Professor Elazer R. Edelman Discuss AI Safety Testing in VentureBeat
  • January 8, 2024
Five compliance best practices for a successful AI governance program
  • Responsible AI
Five compliance best practices for a successful AI governance program
  • November 15, 2023
Afiniti President Tom Inskip moderates panel on AI and sustainability at COP28
  • Sustainability
Afiniti President Tom Inskip moderates panel on AI and sustainability at COP28
  • December 6, 2023
Afiniti Appoints Tom Inskip as its President
  • Company News
Afiniti Appoints Tom Inskip as its President
  • September 27, 2023
Fireside chat: Mike Fries and Tom Inskip discuss artificial intelligence
  • Company News
Fireside chat: Mike Fries and Tom Inskip discuss artificial intelligence
  • November 17, 2023
AI can enhance human connections
  • Customer Experience
AI can enhance human connections – and the customer experience needs this most of all
  • October 5, 2023
Ignite Worldwide
  • Culture
Ignite Worldwide: Field Trip at Afiniti’s DC Headquarters with Johnson Middle School and Wheatley Education Campus
  • September 29, 2023
Data Privacy Can Be a Competitive Advantage
  • Security
Data Privacy Can Be a Competitive Advantage
  • September 11, 2023
Generative AI offers great promise
  • Responsible AI
Generative AI offers great promise – with the right guardrails
  • June 12, 2023
CISO Andrew Smeaton shares 4 strategies
  • Security
CISO Andrew Smeaton shares 4 strategies for modern CISOs to demonstrate value
  • May 21, 2023
Think first: why responsibility needs to be forefront when deploying AI
  • Responsible AI
Think first: why responsibility needs to be forefront when deploying AI
  • March 21, 2023
Consuelo Remmert at Disrupt 23: How AI can transform your contact center
  • Responsible AI
Consuelo Remmert at Disrupt 23: How AI can transform your contact center
  • February 16, 2023
Insights from Afiniti's David Kroner
  • Insurance
Insights from Afiniti’s David Kroner: Humanizing the policyholder experience to battle inflation and drive loyalty
  • December 15, 2022
How Afiniti Can Improve Customer Satisfaction in Telecommunications
  • Telco
How Afiniti Can Improve Customer Satisfaction in Telecommunications
  • December 14, 2022
How Afiniti Can Help Facilitate Growth in Insurance
  • Insurance
How Afiniti Can Help Facilitate Growth in Insurance
  • December 12, 2022
How Afiniti’s AI Can Improve Collections
  • Financial Services
How Afiniti’s AI Can Improve Collections
  • September 19, 2022
LivePerson and Afiniti
  • Partnerships
LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience
  • September 12, 2022
Responsible AI – not sentience
  • Responsible AI
Responsible AI – not sentience – is crucial for today’s business transformation
  • June 30, 2022
  • Awards
Afiniti Wins Gold for Best Use of Social Media for B2B at CMA Awards
  • November 24, 2021
  • Awards
Afiniti is Awarded Gold Prize at MarCom Awards
  • October 26, 2021
  • Partnerships
Sky Extends Partnership With Afiniti to Deliver Better Customer Experiences
  • September 20, 2021
  • Awards
Afiniti Named Silver Company of the Year at the Stevie Awards
  • August 15, 2021
  • Culture
Afiniti Pairs with Ignite Worldwide
  • May 29, 2021
  • Awards
Afiniti’s Social Videos Win Two Silver Prizes at Telly Awards
  • May 25, 2021
  • Customer Experience
WSJ: Your Call May Be Recorded (and Analyzed by a Bot)
  • May 6, 2021
  • Awards
Afiniti Praised as Technology of the Year in Telecom at the 2021 Excellence Customer Service Awards
  • April 19, 2021
  • Events
Sparking interest in tech careers with Ignite Worldwide
  • February 16, 2021
  • Customer Experience
Infographic: Customer Preferences for Business Communications
  • September 30, 2020
  • Leader Insights
CCO Tom Inskip shares 3 key considerations for implementing AI in Forbes
  • February 25, 2020
Afiniti-Named-to-Deloitte’s-2019-Technology-Fast-500--thumbnail
  • Awards
Afiniti Named to Deloitte’s 2019 Technology Fast 500
  • November 7, 2019
  • Awards
Afiniti Wins inaugural GITEX Hero Award
  • October 8, 2019
WSJ-on-how-tech-companies-are-using-AI-to-optimize-customer-service--thumbnail
  • Leader Insights
WSJ on how tech companies are using AI to optimize customer service
  • August 3, 2019
  • Leader Insights
Effective AI requires diversity and teamwork, says VP Caroline O’Brien
  • June 16, 2019
  • Awards
Afiniti Commended by Frost & Sullivan for its Vision of Using AI to Strategically Match Customers with Service Agents in Contact Centers
  • April 11, 2019
  • Partnerships
O2 Names Afiniti “Best Partner for Innovation”
  • April 8, 2019
  • Culture
Evening Standard Recaps the International Women’s Day Global Conversation
  • March 7, 2019
  • Telco
Les Echos: Télécoms : la difficile modernisation des centres d’appels
  • February 18, 2019
  • Partnerships
Avaya & Afiniti: Bringing AI to Contact Center Near You
  • April 24, 2018
  • Partnerships
Afiniti to partner with Avaya on transformational new AI initiative
  • October 31, 2017
  • Customer Experience
Robots may not take your job after all, says Forbes
  • August 16, 2017

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