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CX AI in Insurance

Unlock the Future of Insurance with CX AI

Our latest whitepaper, ‘4 Ways AI Can Improve the Customer Experience – and Boost Profitability for Insurance Carriers,’ explores how AI is transforming customer service in the insurance industry. Discover how AI-driven solutions can enhance customer interactions, increase loyalty, and drive profitability.

Download now to see real-world case studies and strategies for integrating AI into your operations.

Download now

Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.

Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.

How Afiniti delivered for a large US insurance company

$115m

in incremental lifetime premiums delivered annually

Unlock the Future of Insurance with CX AI

Our latest whitepaper, ‘4 Ways AI Can Improve the Customer Experience – and Boost Profitability for Insurance Carriers,’ explores how AI is transforming customer service in the insurance industry. Discover how AI-driven solutions can enhance customer interactions, increase loyalty, and drive profitability.

Download now to see real-world case studies and strategies for integrating AI into your operations.

Download now

Afiniti improves the outcomes that matter most to insurance companies

Increased
policy sales

Increased
persistency

Increased in-network
repairs

Greater upselling &
cross-selling

Higher gross
written premiums

Increased digital
engagement

Increased
renewal rate

Fewer post-call
cancellations

Improved employee satisfaction

Financial services

$75m

in incremental balances
cleared

Healthcare

$314m

in annual incremental
lifetime value expected

Telco & media

$563m

annual incremental
revenue delivered
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