Outcome Orchestration for Insurance Growth & Retention
Insurance customer interactions play an outsized role in both growth and profitability. Decisions around new policy adoption, renewals, claims handling, and service recovery directly impact retention, premium growth, loss ratios, and customer lifetime value.
Afiniti is a leading provider of outcome orchestration for insurance, helping carriers optimize prospect and policyholder interactions to improve retention, grow premiums, and drive operational efficiency—at enterprise scale and with measurable results.
Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.
Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.
How Afiniti delivered for a large US insurance company
$450m+
Increases Lifetime Premiums
Unlock the Future of Insurance with CX AI
Our whitepaper, ‘4 Ways AI Can Improve the Customer Experience – and Boost Profitability for Insurance Carriers,’ explores how AI is transforming customer service in the insurance industry. Discover how AI-driven solutions can enhance customer interactions, increase loyalty, and drive profitability.
Download now to see real-world case studies and strategies for integrating AI into your operations.
Afiniti improves the outcomes that matter most to insurance companies
Increased
policy sales
Increased
persistency
Increased in-network
repairs
Greater upselling &
cross-selling
Higher gross
written premiums
Increased digital
engagement
Increased renewal
rate
Fewer post-call
cancellations
Improved employee
satisfaction