Outcome Orchestration for Measurable Financial Services Results
Financial services contact centers operate in some of the most high-stakes, trust-dependent environments in the enterprise. Every interaction—whether related to servicing, collections, retention, or new originations—directly impacts revenue, risk, and long-term customer value.
Afiniti is a leading provider of outcome orchestration for financial services, helping banks and financial institutions improve originations, grow revenue, strengthen retention, and manage risk by orchestrating customer interactions toward measurable business outcomes.
Afiniti has been working with leading financial services providers since 2014.
By implementing Afiniti’s AI technology, our financial services clients are able to measurably increase loyalty, collect outstanding balances, and efficiently address customer needs.
How Afiniti delivered for an international bank
12%
Increases in Loan Sales
Afiniti improves the outcomes that matter most to financial services companies
Improved
collections
Increased share
of wallet
Increased digital
usage
Reduced
credit loss
Greater
retention
Increased customer
lifetime value
Increased up &
cross-sales
Improved net
promoter score (NPS)
Increased
recovery rate