Videos

See our technology in action, hear from our clients, and meet our leaders.

Leadership

Jerome Kapelus

CEO Jerome Kapelus shares how Afiniti’s exceptional teams, product vision, and collaborative spirit form the foundation for the company’s next chapter.

Testimonial

Verizon

How AI-Powered pairing creates stronger customer connections.

Testimonial

Tim

How AI and flexibility drive exceptional customer service.

Testimonial

LivePerson

Designing conversations that convert: How to enhance CX.

Testimonial

Accenture

Powering people, driving outcomes: A joint vision.

Testimonial

G6

Hospitality at scale: Using AI to improve guest experience.

Testimonial

AT&T

Every call counts: How to scale customer experience.

Testimonial

Virgin Media O2

How data and partnership drive a customer-centric revolution.

Leadership

Dileepan Narayanan

Afiniti’s Chief Product & Technology Officer shares how the company is pioneering predictive and agentic AI to deliver measurable enterprise value and shape the future of AI-powered contact centers.

Leadership

Belma Kaya

Head of Engineering, Belma Kaya discusses Afiniti’s scalable technology, daily innovation, and team-first culture.

How it Works

Pbr vs Afiniti

PBR favors top agents; Afiniti favors the right match—using AI to improve customer experience, agent performance, and business outcomes.

How it Works

AI Pairing

Afiniti pairs each caller with the right agent in real time—driving better outcomes than traditional routing.