Telephony

Afiniti and Integration

Afiniti has a flawless track record of seamless integrations into almost all global telephony systems.

The process of integrating our AI into existing telephony environments can be a complicated sequence of processes. The Global Service Delivery team has 12 years experience and is able to repeatedly deploy Afiniti without interrupting the existing call routing infrastructure.

In 2017, we broke new ground in the industry by becoming the first AI solution globally to be natively installed into a telephony system.

A native install effectively allows us to activate Afiniti Enterprise Behavioral Pairing rapidly and efficiently by simply sending updates to new and existing clients, thereby removing the need for any physical install.

Here are some of the telephony platforms we integrate with:

Vodafone Hungary

Head of Customer Care at Vodafone Hungary, Péter Major, talks to us about Afiniti and its impact at Vodafone Hungary

Avaya and Afiniti formed a strategic partnership in 2018. Afiniti is embedded natively in all Avaya platforms, including Communication Manager, Oceana and Proactive Outreach Manager. 

Together, Avaya and Afiniti are changing the way telephony solutions are delivered globally.

11 Years Devconnect Partner
Founding Member A.I. Connect
90+ Avaya Deployments Globally

“Avaya is the leader in communication technology. It was only natural that we would want to partner with the most advanced AI routing technology available.”

Cisco and Afiniti have partnered for several years to deliver innovation and value to our mutual clients. 

Afiniti is certified on version 9.1 through 11.5 of Cisco’s Unified Contact Center Enterprise (UCCE) platform. 

Afiniti has been a Cisco Solution Partner for 5 years.

Telephony