Afiniti has a flawless track record of seamless integrations into almost all global telephony systems.
The process of integrating our AI into existing telephony environments can be a complicated sequence of processes. The Global Service Delivery team has 12 years experience and is able to repeatedly deploy Afiniti without interrupting the existing call routing infrastructure.
In 2017, we broke new ground in the industry by becoming the first AI solution globally to be natively installed into a telephony system.
A native install effectively allows us to activate Afiniti Enterprise Behavioral Pairing rapidly and efficiently by simply sending updates to new and existing clients, thereby removing the need for any physical install.
Here are some of the telephony platforms we integrate with: