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BPO

BPO

We partner with eight of the top ten global BPOs to deliver incremental value to our clients

Covered

40,000+ SEATS

Partnerships

35 BPO

Deployments

150+ CLIENT

Afiniti's BPO Partners

Afiniti works with over 35 major business process outsourcers (BPOs) to enhance business performance for our mutual clients.

BPOs are a key part of the contact center ecosystem, both from a human capital perspective through the agent workforce they provide, and from a technical perspective, as they often manage their customers’ telephony infrastructure. Clients can be assured that two of their core telephony vendors – Afiniti and BPOs – are completely synced to deliver optimal outcomes.

Our partnership with major BPOs simultaneously improves agent and customer satisfaction, without impacting agent utilization, training, or compensation.

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Afiniti is deployed at more than 10 Alorica sites around the world, covering over 8,000 agents.

Afiniti deployments span 11 Concentrix sites globally, covering more than 10,000 agents since partnering in 2014.

Other Partners