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CX AI for Telco & Media

Afiniti has been working with many of the world’s largest telecommunications and media providers since 2011.

By pairing customers with customer service agents based on historical patterns in data, companies see measurable gains in customer lifetime value and conversions.

How Afiniti delivered for a large US telco

$563m

annual incremental lifetime revenue delivered

Afiniti improves the outcomes that matter most to telco and media providers

Increased
sales

Higher revenue
per call

Increased
lifetime value

Reduced
churn

Increased up &
cross-sales

Reduced credits
and adjustments

Reduced high
cost actions

Improved
collections

Fewer truck
rolls

Insurance

$115m

in annual incremental
lifetime premiums

Financial services

$75m

in incremental balances
cleared

Healthcare

$314m

in annual incremental
lifetime value expected
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