Outcome Orchestration for Better Healthcare Results

Healthcare payer contact centers play a critical role in driving enrollments, retaining members, and improving health outcomes—often under intense seasonal pressure. During peak periods such as Government and Individual Open Enrollment, millions of high-stakes interactions occur in short windows where capacity, accuracy, and trust directly determine growth.

Afiniti is a leading provider of outcome orchestration for healthcare, helping payers orchestrate patient and member interactions to improve enrollment conversion, retention, care delivery, and clinical performance—at enterprise scale and with measurable impact.