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CX AI in Financial Services

Afiniti has been working with leading financial services providers since 2014.

By implementing Afiniti’s AI technology, our financial services clients are able to measurably increase loyalty, collect outstanding balances, and efficiently address customer needs.

How Afiniti delivered for a regional bank

$75m

in incremental balances cleared

Afiniti improves the outcomes that matter most to financial services companies

Improved
collections

Increased share
of wallet

Increased digital usage

Reduced
credit loss

Greater
retention

Increased customer
lifetime value

Increased up &
cross-sales

Improved net
promoter score (NPS)

Increased
recovery rate

Insurance

$115m

in annual incremental
lifetime premiums

Healthcare

$314m

in annual incremental
lifetime value expected

Telco & media

$563m

annual incremental
revenue delivered
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