Afiniti is CX AI.
Since 2006, Afiniti has been a pioneer in customer experience (CX) artificial intelligence (AI), delivering measurably better business outcomes for some of the largest enterprises in the world.
Afiniti is CX AI.
Since 2006, Afiniti has been a pioneer in customer experience (CX) artificial intelligence (AI), delivering measurably better business outcomes for some of the largest enterprises in the world.
To learn more about our recently announced transaction, please click here
To learn more about our recently announced transaction, please click here
Afiniti is CX AI.
Since 2006, Afiniti has been a pioneer in customer experience (CX) artificial intelligence (AI), delivering measurably better business outcomes for some of the largest enterprises in the world.
$2.24bn
annual client impact
1.7bn
interactions optimized
500+
patents issued
Drive more value
from every interaction
$2.24bn
annual client
impact
1.7bn
interactions
optimized
500+
patents
issued
AI that optimizes for better outcomes
At Afiniti, our CX AI solutions (eXperienceAI™ suite and Afiniti Inside™) are responsibly designed to leverage AI, data and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes. Afiniti’s mission is to remove skills or rules-based-systems from the customer experience eco-system, personalizing customer experiences and empowering partner platforms to become predictive systems.
Afiniti eXperienceAI
Afiniti Inside
Where it works
Afiniti’s CX AI is typically used to optimize customer interactions that benefit from empathy and is precisely measured in terms of revenue, margin or customer lifetime value impact. Our CX AI solutions are also applied to service metrics, optimizing for improved customer satisfaction, handle time or time to resolution metrics.
Responsible AI by design
We continuously subject our AI to rigorous controls and governance. All our products are designed responsibly from the ground up in accordance with our six responsible AI principles: accountability, explainability, transparency, fairness, data protection, and compliance.
“It is critical to understand the value any AI system is creating to ensure it remains equitable in the treatment of employees and customers. That’s why Afiniti builds and deploys our products based on responsible AI principles. Afiniti’s robust safety controls, including our patented benchmarking capability, allow us to constantly measure the outputs of our AI so it is both safe and effective.”
Dr. Caroline O’Brien
Chief Data Officer and Head of Product
