Sky

Sky

See how Afiniti optimizes 18 customer contact centers for Sky

Annual Customers

38,000 Increase

downgrades

8% reduction

Annual Contacts

30 Million

Virgin Media

Virgin Media

Virgin Media retains its customers an average of six more months with Afiniti

Annual Contacts

12 Million

Cancellations

7% Reduction

Incremental Annual Revenue

$170 Million

Caesars

Caesars

Afiniti optimizes over five million reservations calls each year for Caesars Entertainment

Annual Reservations

15,000 Increase

Reservations

5% Gain

Incremental Annual Revenue

$4 Million

AXA Direct Assurance

AXA Direct Assurance

Afiniti delivers one in twenty of AXA Direct France's new insurance customers

Sales

5% INCREASE

Annual Customers

5,000 Increase

Cancellations

4% Reduction

AA

AA

Afiniti has increased AA's incremental annual lifetime revenue by $4 million

Annual Contacts

2 Million

Annual Customers

6,000 Increase

Deployment

10 Week

G6 Hospitality

G6 Hospitality

Afiniti optimizes 2.5 million calls between G6 Hospitality team members and hotel guests annually

Annual Reservations

17,000 Increase

Reservations

4% Gain

Incremental Annual Revenue

$2.1 Million