{"id":6162,"date":"2019-04-08T16:27:26","date_gmt":"2019-04-08T16:27:26","guid":{"rendered":"https:\/\/website23-prsrhearfpxnbzqh.afiniti.io\/?p=6162"},"modified":"2025-04-08T17:31:03","modified_gmt":"2025-04-08T17:31:03","slug":"o2-names-afiniti-best-partner-for-innovation","status":"publish","type":"post","link":"https:\/\/staging.afiniti.com\/o2-names-afiniti-best-partner-for-innovation\/","title":{"rendered":"O2 Names Afiniti &#8220;Best Partner for Innovation&#8221;"},"content":{"rendered":"<h6>Last week at the O2 Partner Awards, Afiniti was named \u2018Best Partner for Innovation\u2019 in 2018. We truly appreciate the O2 team and their recognition of our long-standing, successful partnership.<\/h6>\n<p>Afiniti and telecommunications provider <a href=\"https:\/\/www.o2.co.uk\/shop\" target=\"_blank\" rel=\"noopener noreferrer\">O2<\/a> first partnered in 2015 and have forged a strong relationship in which Afiniti EBP\u2122 intelligently routes approximately 3 million calls per month placed to O2 on the basis of behavior. As a result, O2 is seeing $20 million in annualised incremental revenue, 8% churn reduction, and 15,000 annual incremental saves.<\/p>\n<p>We look forward to continuing to provide our partner with measurable gains in profitability and customer satisfaction.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-6163 aligncenter\" src=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2023\/10\/O2-group-300x200.png\" alt=\"\" width=\"662\" height=\"441\" srcset=\"https:\/\/staging.afiniti.com\/wp-content\/uploads\/2023\/10\/O2-group-300x200.png 300w, https:\/\/staging.afiniti.com\/wp-content\/uploads\/2023\/10\/O2-group-768x513.png 768w, https:\/\/staging.afiniti.com\/wp-content\/uploads\/2023\/10\/O2-group.png 974w\" sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/p>\n<p>Attendees included Ian Hayhoe, Gareth Turpin, Malcolmn Cubitt, and our own Caroline Langan, Davide Caramelli, and Jay Duffy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week at the O2 Partner Awards, Afiniti was named \u2018Best Partner for Innovation\u2019 in 2018. We truly appreciate the O2 team and their recognition of our long-standing, successful partnership. Afiniti and telecommunications provider O2 first partnered in 2015 and have forged a strong relationship in which Afiniti EBP\u2122 intelligently routes approximately 3 million calls [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":13105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[32],"class_list":["post-6162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partnerships","tag-latest-thinking"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/6162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/comments?post=6162"}],"version-history":[{"count":4,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/6162\/revisions"}],"predecessor-version":[{"id":9843,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/6162\/revisions\/9843"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/13105"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=6162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/categories?post=6162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/tags?post=6162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}