{"id":14652,"date":"2025-12-03T13:53:07","date_gmt":"2025-12-03T13:53:07","guid":{"rendered":"https:\/\/www.afiniti.com\/?p=14652"},"modified":"2026-02-22T20:19:56","modified_gmt":"2026-02-22T20:19:56","slug":"afinitis-ai-pairing-solution-is-now-available-on-nice-cxexchange","status":"publish","type":"post","link":"https:\/\/staging.afiniti.com\/afinitis-ai-pairing-solution-is-now-available-on-nice-cxexchange\/","title":{"rendered":"Afiniti\u2019s AI Pairing solution is now available on NiCE CXexchange\u202f"},"content":{"rendered":"
Washington, D.C. \u2013 December 3, 2025<\/strong> \u2013 Afiniti, Inc., a global provider of artificial intelligence and customer experience optimization, today announced that its patented AI Pairing solution is now available on the NiCE CXexchange, following the company\u2019s onboarding into the NiCE DEVone Ecosystem.<\/h6>\n

This strategic collaboration brings Afiniti\u2019s outcome-driven AI technology directly to NiCE CXone Mpower<\/a>, giving enterprises the ability to improve customer retention, sales conversion,\u202fand revenue growth \u2013 all without retraining agents or disrupting existing routing strategies.<\/p>\n

Afiniti\u2019s AI analyzes rich contextual and behavioral data in real time to match each customer with the best available agent for desired business outcomes. Seamlessly layered into CXone Mpower workflows, Afiniti amplifies NiCE\u2019s native capabilities by adding a proven optimization engine that drives measurable improvements.<\/p>\n

\u201cOur collaboration with <\/em>NiCE expands access to Afiniti\u2019s<\/em> real-time AI optimization through one of the industry\u2019s most trusted CX platforms<\/em>,\u201d said Brendan McCarthy, Senior Vice President of Partnerships & Alliances, Afiniti<\/b>. <\/strong>\u201cTogether, we\u2019re helping enterprises unlock greater value from every customer interaction \u2013 whether that\u2019s higher retention, improved efficiency, or revenue growth \u2013 while complementing and strengthening existing <\/em>CXone Mpower <\/em>deployments.<\/em>\u201d<\/p>\n

\u201cAfiniti brings a differentiated AI pairing capability that enriches the innovation available to customers through the CXexchange marketplace<\/em>,\u201d said Dan Belanger, President, NiCE Americas<\/strong>.<\/strong> \u201cBy integrating Afiniti\u2019s proven optimization engine with CXone Mpower, we\u2019re empowering enterprises to deliver smarter, more personalized customer journeys that maximize both satisfaction and business results.<\/em>\u201d<\/p>\n

Through NiCE Seller Central and CXone Mpower\u2019s global commercial teams, the partnership will also feature joint marketing initiatives, co-selling opportunities, and solution enablement \u2013 helping organizations across industries realize the compounded value of NiCE and Afiniti together.<\/p>\n

Afiniti\u2019s patented AI Pairing solution is now available on the NiCE CXexchange Marketplace. To view the listing, click here.<\/a><\/p>\n

About NiCE\u00a0<\/strong><\/p>\n

NiCE<\/a> (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE\u2019s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.<\/p>\n

Corporate Media Contact
\n<\/strong>Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com<\/a>, ET<\/p>\n

About Afiniti <\/strong><\/p>\n

Afiniti unlocks hidden value in your contact center to achieve higher revenue, better retention and increased lifetime value across the customer journey. Founded in 2006, Afiniti\u2019s patented AI optimization technology accurately predicts how adjustments in an environment, like which agent a customer speaks to, can amount to consistently improved business outcomes. Trusted by global enterprises in telecommunications, financial services, healthcare, and more, Afiniti has generated more than $2.5 billion in incremental annual value worldwide. To learn more, visit www.afiniti.com<\/a>.<\/p>\n

Media Contact
\n<\/strong>info@afiniti.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Washington, D.C. \u2013 December 3, 2025 \u2013 Afiniti, Inc., a global provider of artificial intelligence and customer experience optimization, today announced that its patented AI Pairing solution is now available on the NiCE CXexchange, following the company\u2019s onboarding into the NiCE DEVone Ecosystem. This strategic collaboration brings Afiniti\u2019s outcome-driven AI technology directly to NiCE CXone […]<\/p>\n","protected":false},"author":7,"featured_media":14657,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[26,33],"class_list":["post-14652","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partnerships","tag-isfeatured","tag-latest-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/14652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/comments?post=14652"}],"version-history":[{"count":22,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/14652\/revisions"}],"predecessor-version":[{"id":19509,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/14652\/revisions\/19509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/14657"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=14652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/categories?post=14652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/tags?post=14652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}