{"id":14553,"date":"2025-10-22T12:54:12","date_gmt":"2025-10-22T12:54:12","guid":{"rendered":"https:\/\/www.afiniti.com\/?p=14553"},"modified":"2026-02-22T20:18:09","modified_gmt":"2026-02-22T20:18:09","slug":"afiniti-announces-partnership-with-five9-to-deliver-personalized-efficient-and-intelligent-customer-interactions-with-five9s-leading-cloud-contact-center-platform","status":"publish","type":"post","link":"https:\/\/staging.afiniti.com\/afiniti-announces-partnership-with-five9-to-deliver-personalized-efficient-and-intelligent-customer-interactions-with-five9s-leading-cloud-contact-center-platform\/","title":{"rendered":"Afiniti announces partnership with Five9 to deliver personalized, efficient, and intelligent customer interactions with Five9\u2019s leading cloud contact center platform"},"content":{"rendered":"
New York, NY \u2013 October 22, 2025<\/strong> \u2013\u00a0Afiniti Inc., a global provider of artificial intelligence and customer experience optimization today announced its partnership with Five9, the intelligent CX platform provider. <\/span>The collaboration will give Five9 customers access to Afiniti\u2019s AI Pairing technology within the Five9 Intelligent Cloud Contact Center,<\/span> helping organizations improve conversion rates, boost agent performance, and drive measurable business outcomes.<\/span><\/h6>\n

Afiniti\u2019s AI Pairing technology uses behavioral and contextual data to match customers with the best available agents in real time, improving satisfaction, efficiency, and measurable business outcomes across every interaction. Partnering with Five9 brings these capabilities directly to the Five9 Intelligent Cloud Contact Center, extending the reach and value of both platforms and helping enterprises drive stronger results at scale.<\/span>\u00a0<\/span><\/p>\n

Afiniti\u2019s solution is also available through the Five9 Marketplace, <\/span>click here to view the listing<\/span><\/a>, providing customers with streamlined access and seamless deployment.<\/span><\/p>\n

“We are excited to welcome Afiniti to the Five9 Marketplace,”<\/em>\u00a0said Amanda Miller, Director of ISV Partnerships at Five9.<\/strong>
\n“By integrating Afiniti\u2019s AI-driven pairing technology with the Five9 Intelligent CX Platform, we are empowering enterprises to create more personalized, impactful customer experiences that drive stronger business results.”<\/em><\/p>\n

Eyal Brami, VP of Partnerships at Afiniti,<\/strong> said: “We are excited to bring Afiniti\u2019s behavioral pairing technology to the Five9 ecosystem through this new partnership. By combining our AI-driven capabilities with the power of the Five9 Intelligent CX Platform, we are enabling enterprises to deliver smarter, more personalized customer experiences that drive measurable improvements to both revenue and operational performance.”<\/em><\/p>\n

About Afiniti<\/strong><\/p>\n

Founded in 2006, <\/span>Afiniti<\/span> is the world\u2019s leading provider of AI solutions that <\/span>optimize<\/span> customer interactions across industries. <\/span>Afiniti\u2019s<\/span> patented Pairing technology <\/span>identifies<\/span> and predicts patterns of interpersonal behavior to connect customers with the agents most likely to deliver positive outcomes. Trusted by global enterprises in telecommunications, financial services, healthcare, and more, <\/span>Afiniti<\/span> has generated more than <\/span>$2.2 billion<\/span> in incremental annual value worldwide. To learn more, visit <\/span><\/span>www.afiniti.com<\/span><\/span><\/a>.<\/span><\/span>
<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

New York, NY \u2013 October 22, 2025 \u2013\u00a0Afiniti Inc., a global provider of artificial intelligence and customer experience optimization today announced its partnership with Five9, the intelligent CX platform provider. The collaboration will give Five9 customers access to Afiniti\u2019s AI Pairing technology within the Five9 Intelligent Cloud Contact Center, helping organizations improve conversion rates, boost […]<\/p>\n","protected":false},"author":7,"featured_media":14558,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[33],"class_list":["post-14553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partnerships","tag-latest-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/14553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/comments?post=14553"}],"version-history":[{"count":6,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/14553\/revisions"}],"predecessor-version":[{"id":14562,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/14553\/revisions\/14562"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/14558"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=14553"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/categories?post=14553"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/tags?post=14553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}