{"id":13597,"date":"2025-06-16T07:47:47","date_gmt":"2025-06-16T07:47:47","guid":{"rendered":"https:\/\/www.afiniti.com\/?p=13597"},"modified":"2026-01-21T19:44:11","modified_gmt":"2026-01-21T19:44:11","slug":"afiniti-appoints-dileepan-narayanan-as-chief-product-and-technology-officer","status":"publish","type":"post","link":"https:\/\/staging.afiniti.com\/afiniti-appoints-dileepan-narayanan-as-chief-product-and-technology-officer\/","title":{"rendered":"Afiniti Appoints Dileepan Narayanan as Chief Product and Technology Officer"},"content":{"rendered":"
Washington, D.C. \u2013 June 16, 2025<\/strong> \u2013 Afiniti, Inc., a global customer experience and artificial intelligence provider, today announced the appointment of Dileepan Narayanan as its new Chief Product and Technology Officer.<\/h6>\n

Mr. Narayanan brings more than two decades of experience in product and business leadership across consumer and enterprise technologies. His deep expertise spans Generative AI, Conversational AI, Computer Vision, Multimodal AI, IoT, and Edge Compute. He will be responsible for leading Afiniti\u2019s global product and technology teams and will drive excellence in all our existing products and next-generation AI products and solutions. Mr. Narayanan will be based in San Francisco.<\/p>\n

Mr. Narayanan joins Afiniti from Amazon, where, most recently, he led the launch of Generative AI applications and infrastructure for Amazon\u2019s global selling community. Previously, he led product teams across Amazon\u2019s Alexa and Artificial General Intelligence (AGI), launching notable innovations such as personalized conversational AI for Alexa (Teachable AI), multimodal learning for Amazon\u2019s home robot Astro, and augmented reality experiences. Mr. Narayanan also played a key role in scaling Amazon\u2019s foundation models through AWS Bedrock. Earlier in his career, he held senior product leadership roles at Ruckus Networks, Broadcom, and Cypress Semiconductor, where he developed IoT platforms, led large-scale P&Ls, and introduced market-first innovations in wireless and touchscreen technologies.<\/p>\n

\u201cWe\u2019re thrilled to welcome Dileepan to Afiniti,\u201d said Jerome Kapelus, Chief Executive Officer of Afiniti. \u201cHe is a world-class product leader with a passion for turning bold ideas into real-world impact. His deep technical expertise and track record of scaling AI products from 0-to-1 will be critical as we drive forward our product-led growth agenda and continue delivering value to our clients. Dileepan will play a central role in advancing Afiniti\u2019s next generation of AI optimization solutions \u2014 especially our new Agentic AI offerings \u2014 which will work together with our high-impact core pairing technology to continue to transform contact center performance and effectiveness for the world\u2019s largest consumer-facing companies.\u201d<\/p>\n

\u201cI\u2019m deeply inspired by Afiniti\u2019s mission and the opportunity to apply responsible AI to complex business challenges, and see tremendous potential to deliver meaningful impact,\u201d said Mr. Narayanan. \u201cI\u2019m impressed by the strength of Afiniti\u2019s AI innovation and talent, and I\u2019m confident that, with a product-led mindset, we can unlock significant growth. I\u2019m particularly excited to accelerate the development of our differentiating Agentic AI solutions, which will seamlessly leverage the market-proven strengths of Afiniti\u2019s optimization platform to empower agents, improve outcomes, and redefine the customer experience in large-scale contact centers.\u201d<\/p>\n

About Afiniti<\/strong><\/p>\n

Founded in 2006, Afiniti is a leading provider of artificial intelligence solutions, specializing in optimizing customer interactions across various industries. By leveraging patented technology, Afiniti identifies and predicts patterns of interpersonal behavior to pair customers with the most compatible contact center agents, enhancing customer satisfaction and operational efficiency. Afiniti\u2019s AI solutions enable leading global consumer companies to drive high-value engagement between their customers and their customer service agents. To learn more, visit www.afiniti.com<\/a>.<\/p>\n

Media Contact
\n<\/strong>info@afiniti.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Washington, D.C. \u2013 June 16, 2025 \u2013 Afiniti, Inc., a global customer experience and artificial intelligence provider, today announced the appointment of Dileepan Narayanan as its new Chief Product and Technology Officer. Mr. Narayanan brings more than two decades of experience in product and business leadership across consumer and enterprise technologies. His deep expertise spans […]<\/p>\n","protected":false},"author":7,"featured_media":19867,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[36],"tags":[33],"class_list":["post-13597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","tag-latest-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/13597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/comments?post=13597"}],"version-history":[{"count":8,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/13597\/revisions"}],"predecessor-version":[{"id":19868,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/13597\/revisions\/19868"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/19867"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=13597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/categories?post=13597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/tags?post=13597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}