\u201cT\u00fcrk Telekom\u2019s first and utmost priority is to deliver better experiences to its customer and towards this aim we are committed to use most innovative and new technologies, particularly applied-AI\u201d said Ms. Zeynep \u00d6zden, CMO of T\u00fcrk Telekom. \u201cEvery interaction is a unique opportunity to give customers a better experience. We started to partner with Afiniti to ensure the best experience for all\u00a0 our customers in Contact Center domain through pairing them with the right agents who will best address their needs.\u201d<\/p>\n
“We are thrilled to strengthen our collaboration with T\u00fcrk Telekom, a leader in innovation and customer satisfaction. This partnership represents a significant step forward in our mission to optimize customer interactions through advanced AI-driven solutions. Together, we are committed to delivering exceptional service quality, and precisely measurable value leveraging our combined expertise to create unparalleled value for T\u00fcrk Telekom’s customers.” – J\u00e9r\u00f4me de Castries, EVP International, Afiniti<\/p>\n
Afiniti\u2019s pairings lead to better conversations that reduce the need for transfers or follow-up calls as well as improving T\u00fcrk Telekom\u2019s commercial performance. T\u00fcrk Telekom and Afiniti are planning to further expand their partnership in the AI and Contact Center space via new use-cases and applications .<\/p>\n
–<\/p>\n
T\u00fcrk Telekom ve Afiniti Ortakl\u0131\u011f\u0131<\/strong><\/p>\n Afiniti, T\u00fcrkiye’nin lider bilgi ve ileti\u015fim teknolojileri \u015firketi T\u00fcrk Telekom ile yeni bir ortakl\u0131\u011fa imza atman\u0131n mutlulu\u011funu ya\u015f\u0131yor. T\u00fcrk Telekom, eXperienceAI Elite \u00fcr\u00fcn\u00fcm\u00fcz\u00fc kullanarak m\u00fc\u015fteri etkile\u015fimlerini daha kolay ve verimli hale getirmenin yan\u0131 s\u0131ra m\u00fc\u015fteri memnuniyetini art\u0131rmak amac\u0131yla Afiniti ile \u00e7al\u0131\u015fmaya ba\u015flad\u0131. Afiniti’nin patentli yapay zek\u00e2 teknolojisi m\u00fc\u015fterileri, en iyi hizmeti alacaklar\u0131 ve sorunlar\u0131n\u0131 \u00e7\u00f6zmek i\u00e7in en iyi donan\u0131ma sahip olan temsilcilerle e\u015fle\u015ftiriyor.<\/p>\n T\u00fcrk Telekom Pazarlama ve M\u00fc\u015fteri Deneyimi Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Sn. Zeynep \u00d6zden, Afiniti ile yapt\u0131klar\u0131 i\u015f birli\u011fi ile ilgili \u015funlar\u0131 s\u00f6yledi: \u201cT\u00fcrk Telekom olarak birinci \u00f6nceli\u011fimiz m\u00fc\u015fterilerimizin deneyimlerinin iyile\u015ftirilmesi ve ihtiya\u00e7lar\u0131na uygun \u00e7\u00f6z\u00fcmler sunmak. Bu do\u011frultuda d\u00fcnyadaki en \u00f6zel ve yenilik\u00e7i teknolojileri kullanmaya devam ediyoruz. Uygulamal\u0131 Yapay Zek\u00e2 kullan\u0131m\u0131 alan\u0131ndaki oda\u011f\u0131m\u0131z\u0131n bir par\u00e7as\u0131 olarak Afiniti firmas\u0131 ile geli\u015ftirdi\u011fimiz i\u015f birli\u011fimiz \u00e7er\u00e7evesinde, \u00c7a\u011fr\u0131 Merkezimize temas eden her m\u00fc\u015fterimizi, kendisine en uygun m\u00fc\u015fteri temsilcisi ile g\u00f6r\u00fc\u015ft\u00fcrerek en iyi deneyimi sunuyoruz.\u201d<\/p>\n “\u0130novasyon ve m\u00fc\u015fteri memnuniyetinde lider T\u00fcrk Telekom ile i\u015f birli\u011fimizi g\u00fc\u00e7lendirmekten b\u00fcy\u00fck heyecan duyuyoruz. Bu ortakl\u0131k, geli\u015fmi\u015f yapay zek\u00e2 tabanl\u0131 \u00e7\u00f6z\u00fcmler arac\u0131l\u0131\u011f\u0131yla m\u00fc\u015fteri etkile\u015fimlerini optimize etme misyonumuzda ileriye do\u011fru at\u0131lm\u0131\u015f \u00f6nemli bir ad\u0131m\u0131 temsil ediyor. Uzmanl\u0131\u011f\u0131m\u0131z\u0131 T\u00fcrk Telekom’un uygulama g\u00fcc\u00fc ile birle\u015ftirerek T\u00fcrk Telekom m\u00fc\u015fterileri i\u00e7in \u00f6l\u00e7\u00fclebilir bir de\u011fer yaratmaya ve yenilik\u00e7i hizmet sunmaya kararl\u0131y\u0131z. ” – J\u00e9r\u00f4me de Castries, Uluslararas\u0131 GMY, Afiniti<\/p>\n Bu i\u015f birli\u011fi sayesinde, T\u00fcrk Telekom hem m\u00fc\u015fteri memnuniyetinde hem de ticari perspektifte kazan\u0131m elde etmektedir. T\u00fcrk Telekom ve Afiniti, bundan sonraki s\u00fcre\u00e7te m\u00fc\u015fteri deneyimini art\u0131racak yeni \u00e7\u00f6z\u00fcmleri devreye alarak i\u015f birliklerini geli\u015ftirmek \u00fczere \u00e7al\u0131\u015fmalar\u0131na devam etmektedirler.<\/p>\n","protected":false},"excerpt":{"rendered":" Afiniti is happy to announce a new partnership with T\u00fcrk Telekom, Turkey’s leading telecom operator. They have chosen to work with Afiniti so that they can use our eXperienceAI Elite product to help them make their client interactions easier and more efficient along with increasing happiness in resolution for the customer. Rather than routing customers […]<\/p>\n","protected":false},"author":7,"featured_media":13104,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23,39],"tags":[33],"class_list":["post-11020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-telco","tag-latest-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/11020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/comments?post=11020"}],"version-history":[{"count":9,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/11020\/revisions"}],"predecessor-version":[{"id":11230,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/posts\/11020\/revisions\/11230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/13104"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=11020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/categories?post=11020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/tags?post=11020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}