{"id":1938,"date":"2023-09-19T11:10:30","date_gmt":"2023-09-19T11:10:30","guid":{"rendered":"https:\/\/website23-prsrhearfpxnbzqh.afiniti.io\/?post_type=industries&p=1938"},"modified":"2026-01-22T12:09:35","modified_gmt":"2026-01-22T12:09:35","slug":"healthcare","status":"publish","type":"industries","link":"https:\/\/staging.afiniti.com\/industries\/healthcare\/","title":{"rendered":"Healthcare"},"content":{"rendered":"\t\t
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Outcome Orchestration for Better Healthcare Results<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Healthcare payer contact centers play a critical role in driving enrollments, retaining members, and improving health outcomes\u2014often under intense seasonal pressure. During peak periods such as Government and Individual Open Enrollment, millions of high-stakes interactions occur in short windows where capacity, accuracy, and trust directly determine growth.<\/p>

Afiniti is a leading provider of outcome orchestration for healthcare, helping payers orchestrate patient and member interactions to improve enrollment conversion, retention, care delivery, and clinical performance\u2014at enterprise scale and with measurable impact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Healthcare\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Since 2017, Afiniti has been helping some of the world\u2019s largest healthcare insurance companies provide exceptional customer care.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Using AI to pair customers with nurses and customer service representatives is increasing life expectancy, improving health outcomes, and reducing costs for subscribers and providers alike.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How Afiniti delivered for a large US healthcare insurance company<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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6%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Increases in Telesales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Afiniti improves the outcomes that matter most to healthcare insurance providers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Increased member
enrollments<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced gaps<\/p>

in care<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Higher CMS
satisfaction score<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Higher CMS ratings
& bonuses<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Better medical
outcomes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Greater member
satisfaction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased care &
pharmacy service usage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced medical
expenses<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improved provider
satisfaction<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Telco & Media<\/h3>\n <\/div>\n
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Top Telco
Generates over<\/p> <\/div>\n

\n $1b <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Financial Services<\/h3>\n <\/div>\n
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International Bank
Increases Loan Sales by<\/p> <\/div>\n

\n 12% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Insurance<\/h3>\n <\/div>\n
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Large U.S. Insurer
Increases Lifetime Premiums by<\/p> <\/div>\n

\n $450m+ <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Travel & Hospitality<\/h3>\n <\/div>\n
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Global Hospitality
Company Increases LTV by<\/p> <\/div>\n

\n $40m <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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Healthcare insurance providers are reducing claims costs and improving patient outcomes.<\/p>\n","protected":false},"author":5,"featured_media":13311,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1938","industries","type-industries","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/industries"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/5"}],"version-history":[{"count":307,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1938\/revisions"}],"predecessor-version":[{"id":19973,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1938\/revisions\/19973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/13311"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=1938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}