{"id":1937,"date":"2023-09-19T11:15:48","date_gmt":"2023-09-19T11:15:48","guid":{"rendered":"https:\/\/website23-prsrhearfpxnbzqh.afiniti.io\/?post_type=industries&p=1937"},"modified":"2026-01-22T12:10:59","modified_gmt":"2026-01-22T12:10:59","slug":"insurance","status":"publish","type":"industries","link":"https:\/\/staging.afiniti.com\/industries\/insurance\/","title":{"rendered":"Insurance"},"content":{"rendered":"\t\t

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Outcome Orchestration for Insurance Growth & Retention<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Insurance customer interactions play an outsized role in both growth and profitability. Decisions around new policy adoption, renewals, claims handling, and service recovery directly impact retention, premium growth, loss ratios, and customer lifetime value.<\/p>
Afiniti is a leading provider of outcome orchestration for insurance, helping carriers optimize prospect and policyholder interactions to improve retention, grow premiums, and drive operational efficiency\u2014at enterprise scale and with measurable results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"Insurance\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How Afiniti delivered for a large US insurance company<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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$450m+<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Increases Lifetime Premiums<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Unlock the Future of Insurance with CX AI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our whitepaper, \u20184 Ways AI Can Improve the Customer Experience \u2013 and Boost Profitability for Insurance Carriers,\u2019 explores how AI is transforming customer service in the insurance industry. Discover how AI-driven solutions can enhance customer interactions, increase loyalty, and drive profitability.<\/p>
Download now to see real-world case studies and strategies for integrating AI into your operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Download now\n \n \n \n \n \n <\/clipPath>\n <\/defs>\n \n \n \n \n <\/g>\n <\/g>\n <\/svg>\n <\/span>\n <\/a>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Afiniti improves the outcomes that matter most to insurance companies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Increased
policy sales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Increased
persistency<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Increased in-network
repairs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Greater upselling &
cross-selling<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Higher gross
written premiums<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Increased digital
engagement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Increased renewal
rate<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fewer post-call
cancellations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Improved employee
satisfaction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Telco & Media<\/h3>\n <\/div>\n
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Top Telco
Generates over<\/p> <\/div>\n
\n $1b <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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Financial Services<\/h3>\n <\/div>\n
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International Bank
Increases Loan Sales by<\/p> <\/div>\n
\n 12% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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Healthcare<\/h3>\n <\/div>\n
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Top U.S. Healthcare
Insurer Increases Telesales by<\/p> <\/div>\n
\n 6% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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Travel & Hospitality<\/h3>\n <\/div>\n
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Global Hospitality
Company Increases LTV by<\/p> <\/div>\n
\n $40m <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Insurance companies are selling more policies and increasing customer lifetime value.<\/p>\n","protected":false},"author":5,"featured_media":13312,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1937","industries","type-industries","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/industries"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/5"}],"version-history":[{"count":354,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1937\/revisions"}],"predecessor-version":[{"id":19982,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1937\/revisions\/19982"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/13312"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=1937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}