{"id":1803,"date":"2023-09-19T11:13:22","date_gmt":"2023-09-19T11:13:22","guid":{"rendered":"https:\/\/website23-prsrhearfpxnbzqh.afiniti.io\/?post_type=industries&p=1803"},"modified":"2026-01-22T12:10:40","modified_gmt":"2026-01-22T12:10:40","slug":"financial-services","status":"publish","type":"industries","link":"https:\/\/staging.afiniti.com\/industries\/financial-services\/","title":{"rendered":"Financial services"},"content":{"rendered":"\t\t
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Outcome Orchestration for Measurable Financial Services Results<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Financial services contact centers operate in some of the most high-stakes, trust-dependent environments in the enterprise. Every interaction\u2014whether related to servicing, collections, retention, or new originations\u2014directly impacts revenue, risk, and long-term customer value.<\/p>

Afiniti is a leading provider of outcome orchestration for financial services, helping banks and financial institutions improve originations, grow revenue, strengthen retention, and manage risk by orchestrating customer interactions toward measurable business outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Financial\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Afiniti has been working with leading financial services providers since 2014.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By implementing Afiniti\u2019s AI technology, our financial services clients are able to measurably increase loyalty, collect outstanding balances, and efficiently address customer needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How Afiniti delivered for an international bank <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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12%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Increases in Loan Sales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Afiniti improves the outcomes that matter most to financial services companies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Improved
collections<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased share
of wallet<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased digital\u00a0
usage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced
credit loss<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Greater
retention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased customer
lifetime value<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased up &
cross-sales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improved net
promoter score (NPS)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased
recovery rate<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Telco & Media<\/h3>\n <\/div>\n
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Top Telco
Generates over<\/p> <\/div>\n

\n $1b <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Insurance<\/h3>\n <\/div>\n
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Large U.S. Insurer
Increases Lifetime Premiums by<\/p> <\/div>\n

\n $450m+ <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Healthcare<\/h3>\n <\/div>\n
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Top U.S. Healthcare
Insurer Increases Telesales by<\/p> <\/div>\n

\n 6% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Travel & Hospitality<\/h3>\n <\/div>\n
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Global Hospitality
Company Increases LTV by<\/p> <\/div>\n

\n $40m <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t<\/circle><\/circle><\/circle><\/circle><\/line><\/svg>\t\t\t<\/div>\n\t\t\t
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Financial services companies are retaining more customers and improving profitability.<\/p>\n","protected":false},"author":5,"featured_media":13310,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1803","industries","type-industries","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/industries"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/5"}],"version-history":[{"count":205,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1803\/revisions"}],"predecessor-version":[{"id":19976,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/1803\/revisions\/19976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/13310"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=1803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}