{"id":17580,"date":"2026-01-14T09:24:01","date_gmt":"2026-01-14T09:24:01","guid":{"rendered":"https:\/\/website2026.afiniti.io\/?post_type=industries&p=17580"},"modified":"2026-01-22T12:11:15","modified_gmt":"2026-01-22T12:11:15","slug":"travel-hospitality","status":"publish","type":"industries","link":"https:\/\/staging.afiniti.com\/industries\/travel-hospitality\/","title":{"rendered":"Travel & Hospitality"},"content":{"rendered":"\t\t
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Outcome Orchestration for Travel & Hospitality Growth<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Travel and hospitality customer interactions are high-value and time-sensitive. Every conversation\u2014whether booking a trip, modifying a reservation, or resolving a disruption\u2014directly influences conversion, cancellations, loyalty, and lifetime value.<\/p>

Afiniti is a leading provider of outcome orchestration for travel and hospitality, helping airlines, hotels, cruise lines, casinos, and travel services optimize guest interactions to increase reservations, grow revenue, and strengthen loyalty\u2014at enterprise scale and with measurable results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Afiniti has been working with leading travel & hospitality providers since 2011.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By leveraging Afiniti\u2019s AI-driven call routing, companies achieve higher conversion rates and greater operational efficiency, resulting in measurable revenue growth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How Afiniti delivered for a global hospitality company<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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$40m<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Increases in LTV<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Afiniti improves the outcomes that matter most to travel & hospitality companies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Increased Room, Seat, & Reservation Conversion<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Increased Loyalty
Program Enrollment
& Engagement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Higher agent productivity during peak demand periods<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Higher Revenue Per Interaction Through Upsell & Cross-Sell<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced Average
Handle Time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced Cancellations & Improved Booking Retention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improved Resolution
Rates<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Telco & Media<\/h3>\n <\/div>\n
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Top Telco
Generates over<\/p> <\/div>\n

\n $1b <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Financial Services<\/h3>\n <\/div>\n
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International Bank
Increases Loan Sales by<\/p> <\/div>\n

\n 12% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Insurance<\/h3>\n <\/div>\n
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Large U.S. Insurer
Increases Lifetime Premiums by<\/p> <\/div>\n

\n $450m+ <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Healthcare<\/h3>\n <\/div>\n
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Top U.S. Healthcare
Insurer Increases Telesales by<\/p> <\/div>\n

\n 6% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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Outcome Orchestration for Travel & Hospitality Growth Travel and hospitality customer interactions are high-value and time-sensitive. Every conversation\u2014whether booking a trip, modifying a reservation, or resolving a disruption\u2014directly influences conversion, cancellations, loyalty, and lifetime value. Afiniti is a leading provider of outcome orchestration for travel and hospitality, helping airlines, hotels, cruise lines, casinos, and travel […]<\/p>\n","protected":false},"author":4,"featured_media":18709,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17580","industries","type-industries","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/17580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries"}],"about":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/types\/industries"}],"author":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/users\/4"}],"version-history":[{"count":143,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/17580\/revisions"}],"predecessor-version":[{"id":19988,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/industries\/17580\/revisions\/19988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media\/18709"}],"wp:attachment":[{"href":"https:\/\/staging.afiniti.com\/api\/wp\/v2\/media?parent=17580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}