Unlocking the Full Potential of Contact Centers Worldwide.
Afiniti is an AI native company and the global leader in outcome orchestration, where we bring simplicity, transparency, and measurable results to complex contact centers.
Contact Center Expertise, Proven at Scale
For 20 years, Afiniti has helped enterprises turn everyday customer interactions into measurable business impact. Our AI-powered outcome orchestration continuously improves performance across the three layers that define success in the contact center: internal efficiency, operational effectiveness, and business outcomes.
By learning from millions of real-world interactions, our patented optimization technology makes smarter decisions across routing, agent pairings, and AI agents—driving results that translate into tangible impact.
With over $2.5B in verified incremental value created, leading contact centers of every size and from every platform, trust Afiniti to unlock the value already inside their ecosystem—no rip and replace required.
With over $2.5B in verified incremental value created, leading contact centers of every size and from every platform, trust Afiniti to unlock the value already inside their ecosystem—no rip and replace required.
Solutions
Explore how outcome orchestration works across the contact center ecosystem
Afiniti Pairing
Afiniti Pairing orchestrates how customers and agents are matched in real time using AI-driven decisioning. By learning from historical interactions and outcomes, Pairing helps enterprises improve the moments that matter most across inbound, outbound, digital, and blended environments.
Afiniti Agents
Contact centers today are under pressure to automate — but many AI agents quickly hit a ceiling in results causing outcomes to stall and customer frustration to grow. Afiniti Agents automates customer interactions across voice and chat with human-like, empathetic conversations while staying focused on what matters most: outcomes.
Coming soon. Connect with us about early access and upcoming capabilities.
Afiniti Orchestrator
Managing SLAs and business rules is slow, fragmented, and manual—leading to inefficiency, breaches, and lost revenue. Afiniti Orchestrator uses AI to manage your routing rules and logic dynamically, reacting to evolving situations as well as user initiated problem solving in natural language.
Coming soon. Connect with us about early access and upcoming capabilities.
Afiniti Intelligence
Contact centers rely on fragmented data and ad-hoc analysis, slowing decisions and eroding trust. Afiniti Intelligence is an intelligence platform that lets anyone, from analyst to CEO, query data, run simulations, and uncover trends in natural language. It unifies intelligence across systems to drive faster, fairer, and more outcome-driven decisions.
Coming soon. Connect with us about early access and upcoming capabilities.
Industries
See how measurable outcomes show up across industries.
Proof from Clients
Real-world results from organizations using Afiniti in production.
[With] your support, we have been generating more happy customers and we have generated more revenue.”
[With] 80% of our calls with Afiniti ON, 20% OFF, we are having a big impact on the customer experience and the ability to generate revenue.”
The opportunity for us is clear: Afiniti improves our customer service and provides therefore a key competitive advantage for TIM.”
When we are having Afiniti use their AI routing to route the call, we are seeing an uplift in our conversions and an uplift in conversions is an increase of revenue.”
Responsible AI
Responsible AI is embedded into every part of our technology. Our approach includes focus on transparency, accountability, measurable performance, and human-centered design.
Rather than relying on assumptions about how AI behaves, we show the decisions it makes, the data behind them, and the outcomes they generate. This ensures enterprises always have visibility into how Afiniti’s systems operate and the value they create.
Contact Us
If you are exploring ways to improve conversion, retention, or customer experience at scale, our team can help you identify where measurable value can be unlocked using your existing systems.